Refund & Chargeback Policy
By purchasing Content Blitz or any Axeom product, you agree to this Refund & Chargeback Policy. Please read it in full before you pay. If you do not agree, do not purchase.
1. All sales are final. No refunds.
Every payment made to Axeom LLC is non-refundable under all circumstances. This applies before and after your filming session, and whether or not you complete any part of the process.
You are not entitled to a refund, in whole or in part, for any reason, including but not limited to:
- You are dissatisfied with the finished content, the editing style, the pacing, the captions, or any creative choice.
- You changed your mind, no longer want the content, or no longer operate your business.
- You did not post, use, or download the content we delivered.
- You did not complete onboarding, did not fill out the intake form, did not review or approve the scripts we prepared for you, did not respond to our messages, or did not show up to film (see Section 3).
- You believe you did not receive value, or expected a different result.
- Your content did not get the views, followers, engagement, leads, or business outcome you hoped for.
Your purchase is a commitment, not a deposit. When you pay, you are reserving our team's time, studio, scripting, and production capacity. That reservation has value the moment it is made.
2. Why there are no refunds
Content Blitz is a custom, made-to-order creative service. The moment you purchase, we begin allocating real resources to you: we reserve a production slot, block studio time, assign a scripter, and start audience and niche research built specifically for you and your business.
These resources cannot be resold to someone else once they are committed to you. Unlike a physical product, custom creative work cannot be returned to inventory. For that reason, and consistent with industry practice for made-to-order services, all payments are final.
3. If you don't onboard, it still counts as delivered
Delivery of your purchase depends on you completing your part of the process. The moment you pay, we reserve capacity and our team begins reaching out to move you forward. If you go silent or stall, that reserved time and effort is spent regardless.
Therefore, you agree that:
- 3.1 If you fail to complete the onboarding / intake form within seven (7) business days of purchase, or fail to review and approve the scripts we prepared for you and respond to our messages within fourteen (14) business days of purchase, we may treat your engagement as abandoned and fully consumed. No refund and no credit will be issued.
- 3.2 A purchase you do not activate is still considered delivered in full, because the value you bought (our reserved time, research, scripting capacity, and production slot) was provided and used the moment you purchased and we began work.
- 3.3 We are not obligated to chase you indefinitely, hold a filming date open, or keep a slot in our production queue while you delay. Any date reserved for you may be released without notice if you do not complete onboarding on time.
In short: not showing up is not a refund event. If we hold your slot and use our team's time to try to move you forward and you don't respond, you forfeit the purchase.
4. Your reservation expires. You cannot buy now and demand service months later.
A purchase is not an open-ended voucher you can redeem whenever you like.
- 4.1 You must complete onboarding and schedule your filming session within the windows in Section 3.
- 4.2 Your filming session must take place within sixty (60) days of purchase unless we agree in writing to a later date.
- 4.3 If you have not filmed within ninety (90) days of purchase, your purchase expires and is forfeited in full, with no refund, no credit, and no cash value. You cannot pay now, disappear, and come back three, six, or twelve months later demanding we deliver.
- 4.4 Any goodwill credit we choose to offer (see the Client Agreement) is discretionary, has no cash value, and expires as stated when issued.
We reserve capacity based on when you buy. Holding that capacity for you has a cost. If you do not use it in a reasonable window, it is gone.
5. Cancellations, no-shows, and reschedules
- 5.1 Cancellation: No cash refund is issued for any cancellation. If you cancel more than forty-eight (48) hours before your filming session, we may, at our sole discretion, offer a one-time scheduling credit with no cash value.
- 5.2 Within 48 hours / no-show: If you cancel within forty-eight (48) hours of your session, or do not show up, you forfeit the full amount paid. No refund, no credit.
- 5.3 Reschedules: You are permitted one (1) reschedule over the life of your engagement, requested in writing more than forty-eight (48) hours before your session, subject to our availability. Additional changes may be treated as a late cancellation or no-show.
6. Subscriptions and recurring plans
If you purchased a recurring or subscription plan (for example, a monthly retainer or a posting add-on):
- 6.1 You may cancel future renewals yourself at any time through the platform (Whop). If instead you ask our team to cancel for you, you must contact us at least seven (7) days before your renewal date so we have time to process it. Cancellation stops future charges only.
- 6.2 Payments already charged for the current and prior billing periods are non-refundable, including any period during which you did not use the service.
- 6.3 Cancelling stops the next charge. It does not refund the current period or entitle you to a partial (pro-rated) refund.
7. Chargebacks and payment disputes
Filing a chargeback for services we delivered, reserved for you, or stood ready to deliver is not a refund. It is a breach of this policy and of your agreement with us, and we treat it seriously.
- 7.1 If you have a concern about your purchase, contact us first at info@axeom.com. We respond to every legitimate concern and will work with you in good faith. A chargeback filed without first contacting us and giving us a reasonable chance to resolve the issue is filed in bad faith.
- 7.2 By purchasing, you acknowledge that all sales are final and you waive any right to dispute, reverse, or charge back a payment on the grounds of dissatisfaction, non-use, failure to onboard, or "service not received" where we reserved capacity or delivered under this policy.
- 7.3 If you initiate a chargeback, payment reversal, or bank dispute without our written consent, you agree to: (i) reimburse Axeom for the full disputed amount; (ii) pay all chargeback fees, bank fees, and processing penalties we incur; and (iii) pay any costs of collection, including reasonable attorney's fees. This applies at any point after payment, whether or not you have filmed.
- 7.4 We maintain complete records of every purchase, including your acceptance of this policy at checkout, all onboarding and communication history, and proof of the work reserved or delivered. We will submit this evidence, including through our payment platform's dispute-resolution tools, to the card network to contest any chargeback filed against a delivered or reserved order.
- 7.5 A chargeback filed in breach of this policy is a material breach and entitles us to pursue all available remedies, including referral to collections and recovery of the full amount plus fees and costs.
8. What we do guarantee
We stand behind our delivery, not your feelings about it. Our promise is objective and specific:
One shoot produces the number of finished, scripted, professionally edited reels included in your package, delivered within the stated timeframe, provided you complete your part of the process.
If we fail to deliver that objective package after you have done your part, contact us and we will make it right by completing the delivery. Each package includes one (1) defined round of revisions per reel. We do not offer money-back guarantees, unlimited revisions, reshoots for performance reasons, or guarantees of any specific views, growth, or business result. Content performance depends on factors outside our control, including whether and how you post it.
9. Questions before you buy
Have a question about scope, timing, or what is included? Ask us before you purchase, not after. We would rather answer every question up front than have you buy something that isn't the right fit.
Email: info@axeom.com